Frequently Asked Questions
Further priority to learn more about FEIYU company and phone holders
Thank you for showing interest in our phone holders.
We are the strongest OEM phone holder manufacturer in China. Our customer base is some of the most recognizable brands in the market. We currently account for about 70% on all branded phone holder production. Working with these brands allow us to create new manufacturing technique and define the trends. We have the most updated patents for miniature spindles and finishing on the market.
Please let me know your order QTY, accessories included (adhesives, MagSafe Magnetic, etc.), and your packaging request. When we have more information, our team will be able to assist you further. Please send an email along with all the information to one of our team or at wf@iyoufo.com and further assistance.
Our MOQ varies depending on the product type and customization requirements. Generally, for standard products(please see our Phone Holder E-Catalog), the MOQ is 500 pieces. For customized products, the MOQ may be higher. Please contact us for confirmation.
Yes, we can assist you with product certification, such as CE, FCC, etc. The certification costs are borne by the customer, and we will provide the necessary technical support and documentation.
In addition to this, we already have most of the necessary certifications for phone holders in several countries. To learn more about this, please contact us.
We usually maintain a certain quantity of standard products in stock to quickly respond to customer needs. For customized products (Get E-Catalog), we will produce them upon receiving the order. You may contact us at any time to inquire about the inventory status of specific products.
Yes, we provide packaging design services. Our design team can offer professional packaging design suggestions based on your brand and product characteristics to ensure that the packaging is both aesthetically pleasing and functional.
We can expedite production to meet your urgent needs if possible. Please communicate with us in advance so that we can assess our production capacity and adjust our production schedule. Additional rush fees may apply for urgent orders.
Where is FEIYU Phone Holder Factory located?
The Factory at The District is situated in the heart of Zhongshan city, China, at No.61, Dongfu 4th Road, Dongfeng Town.
It is conveniently located 80KM away from Guangzhou Airport and 90KM from Shenzhen Airport, making it easily accessible to both domestic and international customers.
How can i get a testing samples from your factory？
We take pride in using new materials to assemble samples for each model. To ensure the quality of the samples, we put them through a complete testing process before shipping.
Please note that we charge a sample fee, which can be paid via PayPal or bank transfer.
We guarantee that the sample fee will be deducted after the actual order confirmation, or we will provide the same amount of spare parts with the bulk order.
What kind of product customization service can you provide?
What kind of product customization service can you provide?
We offer various transportation solutions based on the quantity of your order. For orders below a full container, we prioritize LCL transportation. The factory covers the cost of one-time freight from our warehouse to your designated freight forwarder’s warehouse. Please note that we only cover the cost of freight once for batch shipments.
For orders that meet the minimum container requirement, we prioritize FOB Xiaolan export.
We also provide customization options for color, logo, color box, outer box, manuals, and other packaging needs. Just let us know your requirements and we will do our best to accommodate them.
What kind of inspection standards and processes are accepted by the factory？
We conduct a comprehensive inspection of surface treatment, magnetic strength, and production process, in accordance with AQL inspection standards, to ensure product quality.
For initial cooperation, we follow the factory’s regular standards for the production of large quantities, and we will inform you of the specific standards.
Before signing the contract, it is essential to clarify all the details of the product requirements. We do not accept any changes involving complete material preparation. If changes are necessary, the buyer must bear the cost of scrapping old materials and purchasing new ones.
How to communicate more effectively with your factory sales？
All important instructions from the buyer, such as order procurement, remittance, packaging materials, and special requirements, must be formally issued through email instructions.
We do not accept any temporary decisions unless they are analyzed and approved in advance.
All promises made through instant messaging software between the factory and the buyer must be followed up with an email confirmation and archived as evidence.
What if the tested sample does not meet the expected requirements?
In case the sample is defective due to our production process and we fail to detect it, we will immediately provide a new sample for you to test as soon as possible. We will cover the shipping cost for the replacement sample, but you need to provide corresponding videos or pictures to prove the defect.
If the issue is related to the product’s structure or design, we will listen to your feedback and adjust the sample accordingly to meet your requirements.
It is essential to provide us with complete and detailed instructions before we proceed with the sample production to ensure that the final product meets your expectations.
How do we avoid damage to our products in transit?
To ensure sturdy packaging, we use gift boxes to pack each product. We design the corresponding outer box based on the size of the color box, and use 5-layer materials that can withstand a drop test of 100%.
We also use straps to reinforce the outer box. For some color boxes, we use heat-shrinkable film for added protection to prevent damage and scratches.
If required by the customer, we can use woven bag packaging for additional protection.
How long is the factory warranty for the products I purchase?
We offer a one-year warranty according to our regular factory standards. Before placing an order, we will discuss the acceptable defective rate, such as 1%-3%. If the defective rate exceeds the agreed-upon rate, we will use consumer feedback as a reference for handling customer complaints.
In the case of batch failure, we will communicate and provide solutions promptly, including the replacement of free parts or a product recall for reproduction.
Can you produce products according to the requirements or drawings I provide?
Feiyu offers both OEM and ODM services to our clients. We have a team of experts in industrial and structural design, as well as departments specializing in laser technology, 3D printing, laser cutting, CNC and more.
With these resources, we can help you bring your new product concept to life from start to finish.
Our company prides itself on offering fast and efficient responses to our clients, ensuring that your project is completed on time and to your exact specifications.
I have a question that wasn’t answered above?
Please reach out to us via email at wf@iyoufo.com
Add our sales WeChat and WhatsApp at +86 17170358806.
You can also call our sales team at +86 17170358806 today.
